Privacy Policy

1Introduction

This Privacy Policy ("Policy") describes how gbd11 ("we", "us", "our", "the Platform") collects, processes, stores, and protects personal data provided by or collected about users ("you", "User", "Player") of the gbd11 platform at gbd11.bet. This Policy forms part of our Terms and Conditions. By registering an account or otherwise using the platform, you confirm that you have read and understood this Policy and consent to the processing of your personal data as described herein.

We are committed to handling personal data responsibly and transparently. We collect only the data that is necessary to operate the platform safely and legally, to provide you with a high-quality gaming experience, and to comply with applicable legal obligations. We do not collect data speculatively or for purposes other than those outlined in this Policy.

2Personal Data We Collect

Depending on how you interact with gbd11, we may collect the following categories of personal data. The table below summarises each category and the primary reason we collect it.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health records, or biometric data beyond what is strictly required for identity verification purposes. Any such data collected for KYC is handled with additional care and is not used for any commercial purpose.

3How We Use Your Personal Data

gbd11 uses personal data strictly for the purposes set out below. We do not use your data for any purpose that is incompatible with those listed, and we will seek your consent before doing so if such a need arises. The primary purposes for which we process your data are as follows.

• To create and manage your account, verify your identity, and maintain the security of your account throughout your use of the platform.
• To process deposits and withdrawals through your chosen payment method, including bKash, Nagad, Rocket, and other supported providers operating in Bangladesh.
• To comply with applicable legal and regulatory obligations, including anti-money laundering (AML) checks, age verification requirements, and any reporting obligations imposed by applicable law.
• To provide customer support, respond to queries and complaints, and resolve disputes in a fair and timely manner.
• To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct that could harm the platform or other players.
• To send you service-related communications (account updates, security alerts, transaction confirmations) and, where you have opted in, to send you promotional offers and marketing materials. You may withdraw your marketing consent at any time.

We conduct responsible gaming analysis using your usage data to identify patterns that may indicate problem gambling. This processing is carried out in your interests and in compliance with our responsible gaming commitments. If our systems flag a concern, our support team may reach out to you proactively.

4Legal Basis for Processing

Each instance of data processing by gbd11 is grounded in one of the following lawful bases. We rely on whichever basis is most appropriate for the specific processing activity in question.

• Contract performance: Processing is necessary to fulfil the contract between you and gbd11, for example to operate your account, process transactions, and deliver the services you have requested.
• Legal obligation: Processing is required for gbd11 to comply with its legal obligations, including KYC, AML, and applicable regulatory requirements.
• Legitimate interests: gbd11 processes certain data for its legitimate business interests, including fraud prevention, platform security, and the improvement of services, where those interests are not overridden by your rights.
• Consent: Where processing is based on your consent — for example, sending you marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

5Sharing Your Personal Data

gbd11 does not sell your personal data to third parties. We share personal data only in the limited circumstances described below, and only with parties who are contractually required to handle it in accordance with this Policy and applicable law.

• Payment processors and financial institutions: We share transaction data with your chosen payment provider (such as bKash, Nagad, or Rocket) to process deposits and withdrawals on your behalf. These parties act as data processors under our instructions.
• KYC and identity verification providers: We may share identity documents and personal data with third-party identity verification services to fulfil our legal obligations in respect of age and identity checks.
• Game providers and platform technology partners: Our game library is powered by certified third-party providers. These providers may receive limited technical data (such as session tokens) necessary to run their games within our platform. They do not receive your financial or identity data.
• Regulatory and law enforcement authorities: Where required by applicable law or a valid legal order, gbd11 may disclose personal data to regulatory bodies, law enforcement, or other competent authorities. We will notify you of such disclosure where permitted to do so.

6Payment Data and KYC Procedures

gbd11 takes the security of payment data extremely seriously. When you make a deposit or request a withdrawal, your transaction is handled by your chosen payment provider — bKash, Nagad, Rocket, or another supported method. gbd11 does not store full card numbers, mobile banking PINs, or other sensitive payment credentials on its own servers. Payment data is transmitted directly to the relevant payment processor over an encrypted connection.

As part of our Know Your Customer (KYC) procedures, we may request copies of identity documents such as a national identification card, passport, or driving licence, as well as proof of address. These documents are used solely for the purpose of verifying your identity and age, and fulfilling our legal obligations. KYC documents are stored securely and are accessible only to authorised team members responsible for compliance review.

7Cookies and Tracking Technologies

gbd11 uses cookies and similar tracking technologies to operate the platform effectively and improve user experience. A cookie is a small text file placed on your device when you visit our site. We use the following categories of cookies.

• Strictly necessary cookies: These are essential to the operation of the platform. They enable functions like login session management, security tokens, and load balancing. These cookies cannot be disabled without impairing the platform's core functionality.
• Functional cookies: These remember your preferences (such as language settings and session state) to provide a more personalised experience during your visit. They do not track you across other sites.
• Analytics cookies: We use limited, privacy-respecting analytics to understand how players use the platform so we can improve it. Analytics data is aggregated and does not identify you personally. We do not use third-party advertising or retargeting cookies.

You can manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may prevent the platform from functioning correctly. For more detail on how to manage cookies in your specific browser, consult your browser's help documentation.

8Data Retention

gbd11 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data is retained for the duration of your active account relationship with gbd11, plus a period thereafter as required for legal and regulatory compliance purposes. Transaction records, KYC documentation, and compliance-related data are retained for a minimum of five years following account closure, in line with standard anti-money laundering record-keeping obligations.

Where data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention schedule. Anonymised or aggregated data that cannot be used to identify you may be retained indefinitely for statistical and analytical purposes.

9Your Data Rights

You have a number of rights in relation to the personal data that gbd11 holds about you. We are committed to honouring these rights promptly and without undue complication. To exercise any of the rights listed below, please contact our support team using the details in Section 13 of this Policy.

• Right of access: You may request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe and at no charge for the first request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it without undue delay.
• Right to erasure: In certain circumstances, you may request that we delete personal data we hold about you. This right is subject to our legal obligations to retain certain records, which may mean we cannot always fulfil an erasure request in full.
• Right to restriction: You may ask us to restrict the processing of your personal data in certain circumstances, for example while you dispute its accuracy or while we review a request for erasure.
• Right to data portability: Where processing is based on your consent or on a contract and is carried out by automated means, you may request a copy of your personal data in a structured, machine-readable format.
• Right to object: You have the right to object to processing based on legitimate interests, including profiling. You also have an absolute right to object to your personal data being processed for direct marketing purposes, and we will act on such an objection immediately.

We will respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before acting on a request. We will not charge a fee for responding to a rights request unless the request is manifestly unfounded, excessive, or repetitive.

10Data Security

gbd11 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include but are not limited to the following.

• SSL/TLS encryption for all data transmitted between your device and our servers, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
• Access controls that restrict access to personal data to only those members of the gbd11 team who need it to perform their specific job function. All staff with access to personal data receive privacy and data security training.
• Regular security assessments and monitoring of our platform infrastructure to identify and remediate vulnerabilities before they can be exploited. We maintain an incident response process to address any security breach swiftly and to notify affected users where required.

While we take every reasonable precaution to secure your data, no system is entirely immune to risk. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you as soon as reasonably practicable and provide guidance on any steps you should take to protect yourself.

11Children's Privacy

gbd11 is strictly an adult platform. We do not knowingly collect or process personal data from individuals under the age of 21. Our registration process includes age verification steps designed to prevent underage access. If we become aware that personal data from a person under 21 has been collected, we will delete that data promptly and close the associated account. If you believe that a minor has registered on our platform, please notify us immediately via our support contact details in Section 13.

12Changes to This Privacy Policy

gbd11 may update this Privacy Policy from time to time to reflect changes in our data practices, operational requirements, or applicable legal obligations. Where a material change is made, we will notify registered users via their account email address or by displaying a prominent notice on the platform. The effective date of the current version of this Policy is displayed at the top of this page.

Your continued use of the gbd11 platform following notification of a Policy update constitutes your acceptance of the revised terms. If you do not agree with any update to this Policy, you should stop using the platform and may request account closure by contacting our support team.

13Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how gbd11 handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 24 hours during standard operating hours (Bangladesh Standard Time, UTC+6).

Support email: [email protected] (plain text — not a clickable link). Our support team is available 24 hours a day, 7 days a week.